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Customer Service Administrator

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Customer Service Administrator

  • Location:


  • Sector:

    Customer services

  • Job type:


  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Sarah Varley

  • Contact email:

  • Job ref:


  • Published:

    14 days ago

  • Expiry date:


Customer Service Administrator
Monday - Friday (Remote Work)

A well-established financial company are looking for you to join the team at their Chessington office and become their Customer Service Administrator! This is a varied role and would suit an inspiring and talented individual as you will be working directly with an experienced team so the opportunity for learning is endless!

As a Customer Service Administrator, you will build expertise and skills in the areas of collection services, client relationship management, data management, and marketing.

Customer Service Administrator Duties:

  • First point of call for telephone queries and putting existing / prospective clients at ease, ensuring that data protection and guidelines are followed.
  • Handling confidential and important documentation, dealing with all administrative correspondence and delivering strong customer service.
  • Working collectively within a team, offering solutions to any hurdles or issues.
  • Building and maintaining positive relationships with all clients, brokers, and team members through regular contact.
  • Preparing statements, extracting data from database to calculate amounts due, preparing and delivering communication to Clients, taking payments.
  • Preparing management reports and keep management up to date with the status of each case.
  • Ensuring records are kept up to date and transactions are dealt with in a timely manner.
  • Preparing and managing content for regular targeted e-mailing campaigns to existing and prospective customers and maintaining the company's social media profile.

Customer Service Administrator specification:

  • Strong communications skills both oral and written.
  • Good interpersonal skills and a team player with the ability to work independently.
  • Strong organisation and administrative skills with good attention to detail.
  • Ability to work both flexibly and under pressure.
  • Digitally savvy and motivated to drive e-marketing efforts with social media and email campaigns.
  • Strong working knowledge of a range of office software, including spreadsheets and databases.
  • Confidence to undertake daily contact with Company's prospects, customers and service providers, articulately and with ease.

Company Benefits:

  • Primarily working from home.
  • Company pension scheme.
  • Annual Holiday.
  • Extensive training ill be provided to enhance professional development. What you need to do now:

If you're interested in this Customer Service Administrator vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Magpie Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at