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Customer Service Administrator

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Customer Service Administrator

  • Location:

    Chessington

  • Sector:

    Aprenticeships

  • Job type:

    Permanent

  • Salary:

    Up to £25000 per annum

  • Contact:

    Sarah Varley

  • Contact email:

    sarah@magpierecruitment.com

  • Job ref:

    JOB-1444_1655993121

  • Published:

    12 days ago

  • Expiry date:

    2022-07-23

Customer Service Administrator
Chessington
£25,000
Monday - Friday (Remote Work)

A well-established financial company are looking for you to join the team at their Chessington office and become their Customer Service Administrator!

This is a varied role and would suit an inspiring and talented individual as you will be working directly with an experienced team so the opportunity for learning is endless!

As a Customer Service Administrator, you will build expertise and skills in the areas of collection services, client relationship management, data management, and marketing.

Customer Service Administrator Duties:

  • First point of call for telephone queries and putting existing / prospective clients at ease, ensuring that data protection and guidelines are followed.
  • Handling confidential and important documentation, dealing with all administrative correspondence and delivering strong customer service.
  • Working collectively within a team, offering solutions to any hurdles or issues.
  • Building and maintaining positive relationships with all clients, brokers, and team members through regular contact.
  • Preparing statements, extracting data from database to calculate amounts due, preparing and delivering communication to Clients, taking payments.
  • Preparing management reports and keep management up to date with the status of each case.
  • Ensuring records are kept up to date and transactions are dealt with in a timely manner.
  • Preparing and managing content for regular targeted e-mailing campaigns to existing and prospective customers and maintaining the company's social media profile.

Customer Service Administrator specification:

  • Strong communications skills both oral and written.
  • Good interpersonal skills and a team player with the ability to work independently.
  • Strong organisation and administrative skills with good attention to detail.
  • Ability to work both flexibly and under pressure.
  • Digitally savvy and motivated to drive e-marketing efforts with social media and email campaigns.
  • Strong working knowledge of a range of office software, including spreadsheets and databases.
  • Confidence to undertake daily contact with Company's prospects, customers and service providers, articulately and with ease.

Company Benefits:

  • Primarily working from home.
  • Company pension scheme.
  • Annual Holiday.
  • Extensive training ill be provided to enhance professional development.

What you need to do now:

If you're interested in this Customer Service Administrator vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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