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Customer Service Administrator

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Customer Service Administrator

  • Location:


  • Sector:

    Customer services

  • Job type:


  • Salary:

    £20000 - £25000 per annum

  • Contact:

    William Dawson

  • Contact email:

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


Customer Service Administrator
Southwest London

Our client a luxury furniture company based in South West London are looking for you to join their team as a Customer Service Administrator! As a Customer Service Administrator, you will be responsible for processing sales orders / quotes, dealing with customer and sales team enquiries and processing sales transactions from sale to delivery.

Customer Service Administrator Duties:

  • Taking orders and distributing all new customer enquiries received through by email or phone to the relevant trade sales rep or the retail team.
  • Arranging stock allocation against customer orders, ensuring stock gets taken from relevant locations.
  • Ensuring discounts and special offers are correctly applied to orders.
  • Liaising with transport companies to obtain quotes for customers. The position deals directly with delivery of all goods that require couriering.
  • Keeping customers informed about lead times and providing status updates regarding delays or improved delivery times.
  • Ensuring orders get shipped as promptly as possible.
  • Preparing packing / delivery notes for the Warehouse Supervisor to assemble.
  • Liaising with Transport Manager to ensure goods are delivered on time.
  • Ensuring customer complaints get dealt with quickly and efficiently.

Customer Service Administrator specification:

  • Strong communications skills both verbal and written.
  • Good interpersonal skills and a team player with the ability to work independently.
  • Strong organisation and administrative skills with good attention to detail.
  • Ability to work both flexibly and under pressure.
  • Strong working knowledge of MS Office applications.
  • Confidence to undertake daily contact with company's customers and couriers articulately and with ease.

Company Benefits:

  • Opportunity to work from home at least 1 day per week after first 3 months.
  • Annual Holiday: 20 days, rising to 25 after 5 years.
  • Company pension scheme.

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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