Customer Service Administrator
Southwest London
£24,000
Our client a luxury furniture company based in South West London are looking for you to join their team as a Customer Service Administrator! As a Customer Service Administrator, you will be responsible for processing sales orders / quotes, dealing with customer and sales team enquiries and processing sales transactions from sale to delivery.
Customer Service Administrator Duties:
- Taking orders and distributing all new customer enquiries received through by email or phone to the relevant trade sales rep or the retail team.
- Arranging stock allocation against customer orders, ensuring stock gets taken from relevant locations.
- Ensuring discounts and special offers are correctly applied to orders.
- Liaising with transport companies to obtain quotes for customers. The position deals directly with delivery of all goods that require couriering.
- Keeping customers informed about lead times and providing status updates regarding delays or improved delivery times.
- Ensuring orders get shipped as promptly as possible.
- Preparing packing / delivery notes for the Warehouse Supervisor to assemble.
- Liaising with Transport Manager to ensure goods are delivered on time.
- Ensuring customer complaints get dealt with quickly and efficiently.
Customer Service Administrator specification:
- Strong communications skills both verbal and written.
- Good interpersonal skills and a team player with the ability to work independently.
- Strong organisation and administrative skills with good attention to detail.
- Ability to work both flexibly and under pressure.
- Strong working knowledge of MS Office applications.
- Confidence to undertake daily contact with company's customers and couriers articulately and with ease.
Company Benefits:
- Opportunity to work from home at least 1 day per week after first 3 months.
- Annual Holiday: 20 days, rising to 25 after 5 years.
- Company pension scheme.
What you need to do now:
If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Magpie Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at magpierecruitment.com.
