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Customer Service Administrator

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Customer Service Administrator

  • Location:

    Twickenham

  • Sector:

    Customer services

  • Job type:

    Permanent

  • Salary:

    £20000 - £22000 per annum

  • Contact:

    Sarah Varley

  • Contact email:

    sarah@magpierecruitment.com

  • Job ref:

    JOB-1538_1662373147

  • Published:

    21 days ago

  • Expiry date:

    2022-10-05

Customer Service Administrator
Twickenham
Monday - Friday
£22,000

An established Insurance broker are looking for you to join their Twickenham based team as a Customer Service Administrator!

As a Customer Service Administrator, you will be working within the customer service department to provide customers with a service of the highest possible standard.

Customer Service Administrator responsibilities:

  • Telephone based customer service position.
  • Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance.
  • Outbound calls will also need to be made to customers to chase outstanding items required to complete their policy.
  • Have a strong can-do mentality and be comfortable in a high-pressure call centre environment.
  • Working to deadlines and liaising with internal underwriters and insurer partners to provide the best possible service to customers.

Customer Service Administrator specification:

  • Telephone experience of outbound and inbound calls.
  • Excellent communication skills, both written and verbal.
  • Experience in the insurance industry - Preferred but not essential as full training provided.
  • Good IT skills with experience with Word and Excel.
  • Professional, friendly, and upbeat personality - a real team spirit attitude.
  • Equally comfortable communication on the phone and over email.

Company benefits:

  • Career growth and progression opportunities.
  • 21 days annual leave plus all English bank holidays.
  • Company pension scheme.
  • Eye tests with contribution towards cost of spectacles.
  • Cycle to work scheme.

What you need to do now: If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Magpie Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at magpierecruitment.com.