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Customer Service Administrator

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Customer Service Administrator

  • Location:


  • Sector:

    Customer services

  • Job type:


  • Salary:

    £20000 - £22000 per annum

  • Contact:

    Sarah Varley

  • Contact email:

  • Job ref:


  • Published:

    21 days ago

  • Expiry date:


Customer Service Administrator
Monday - Friday

An established Insurance broker are looking for you to join their Twickenham based team as a Customer Service Administrator!

As a Customer Service Administrator, you will be working within the customer service department to provide customers with a service of the highest possible standard.

Customer Service Administrator responsibilities:

  • Telephone based customer service position.
  • Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance.
  • Outbound calls will also need to be made to customers to chase outstanding items required to complete their policy.
  • Have a strong can-do mentality and be comfortable in a high-pressure call centre environment.
  • Working to deadlines and liaising with internal underwriters and insurer partners to provide the best possible service to customers.

Customer Service Administrator specification:

  • Telephone experience of outbound and inbound calls.
  • Excellent communication skills, both written and verbal.
  • Experience in the insurance industry - Preferred but not essential as full training provided.
  • Good IT skills with experience with Word and Excel.
  • Professional, friendly, and upbeat personality - a real team spirit attitude.
  • Equally comfortable communication on the phone and over email.

Company benefits:

  • Career growth and progression opportunities.
  • 21 days annual leave plus all English bank holidays.
  • Company pension scheme.
  • Eye tests with contribution towards cost of spectacles.
  • Cycle to work scheme.

What you need to do now: If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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