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Customer Service Agent

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Customer Service Agent

  • Location:


  • Sector:

    Customer services

  • Job type:


  • Salary:

    £22000 - £28000 per annum

  • Contact:

    Sarah Varley

  • Contact email:

  • Job ref:


  • Published:

    21 days ago

  • Expiry date:


Customer Service Agent
Monday - Friday
Basic Salary up to £26,000 and OTE £30,000+

An established Insurance broker are looking for you to join their Twickenham based team as a Customer Service Agent!

As a Customer Service Agent, you will join the team in the beginnings of a Home Insurance department and will provide an excellent standard of service selling home insurance to prospective and existing customers.

Customer Service Agent responsibilities:

  • Taking inbound calls from prospective and existing customers to provide quotations and arrange cover.
  • Making outbound calls to customers who have expressed an interest and provide quotations and arrange cover.
  • Providing exceptional customer service to existing clients ensuring all policy enquiries are dealt with in a professional and time efficient manner.
  • You must be able to close sales to generate and maximise revenue while providing a high quality, positive sales experience to prospective customers.
  • You will be required to meet and exceed realistic sales goals.

Customer Service Agent specification:

  • Previous experience selling and administering home insurance policies.
  • Telephone sales experience of outbound and inbound sales - Essential.
  • Excellent communication skills, both written and verbal.
  • Good IT skills with experience with Word and Excel.
  • Professional, friendly, and upbeat personality - a real team spirit attitude.
  • Experience of working towards and achieving targets.

Company benefits:

  • Generous uncapped commission structure provides OTE £50,000.
  • Career growth and progression opportunities.
  • 21 days annual leave plus all English bank holidays.
  • Company pension scheme.
  • Eye tests with contribution towards cost of spectacles.
  • Cycle to work scheme.

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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