Customer Service Manager

Customer Service Manager
South-West London
Monday - Friday
£35,000
Must have a full clean drivers licence

A well-established manufacturing company are on the lookout for an experienced Customer Service Manager to join the growing team at their South-West London office!

For this role, you will be responsible for developing and executing a new plan for training and support for new technology in Fall Risk management and ultimately managing the post-sale customer support functions at an innovative company. You will oversee a team of 3.

Customer Service Manager duties:

• Recruit, train, and motivate customer support staff as needed according to plan.
• Develop S.M.A.R.T. metrics and KPI targets and take relevant steps to achieve them and report on their completion.
• Visit client locations for customer satisfaction, product training, product feedback, product functionality and evaluate on-site customer training.
• Determine training needs within customer facilities and execute a program of remote training to improve and monitor effectiveness.
• Oversee responses to and follow up customer service enquiries using approved systems and procedures.
• Use customer and prospect contact activities tools and systems and update information in Sugar CRM or other designated appropriate systems.
• Implement effective customer satisfaction surveys and follow up and report.
• Participate in periodic team calls and meetings at sites and methods designated by management.
• Visit suppliers as appropriate.

Customer Service Manager specification:

• Expereince of healthcare experience is beneficial.
• Evidence leadership and management skills.
• Excellent written and verbal communication skills.
• Able to work to deadlines and meet targets.
• To have experience working with a CRM system is beneficial.
• Strong organisation skills with a good attention to detail.
• Computer literate with knowledge of Excel, Word, and other MS Office Applications.

Company benefits:

• Access to company pension scheme.
• Annual Holiday allowance.
• Access to onsite gym.

What you need to do now:

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