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Customer Service Manager

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Customer Service Manager

  • Location:

    South West London

  • Sector:

    Customer services

  • Job type:


  • Salary:

    £30000 - £35000 per annum

  • Contact:

    Sarah Varley

  • Contact email:

  • Job ref:


  • Published:

    14 days ago

  • Expiry date:


Customer Service Manager
South-West London
Monday - Friday
Must have a full clean drivers licence

A well-established manufacturing company are on the lookout for an experienced Customer Service Manager to join the growing team at their South-West London office!

For this role, you will be responsible for developing and executing a new plan for training and support for new technology in Fall Risk management and ultimately managing the post-sale customer support functions at an innovative company. You will oversee a team of 3.

Customer Service Manager duties:

  • Recruit, train, and motivate customer support staff as needed according to plan.
  • Develop S.M.A.R.T. metrics and KPI targets and take relevant steps to achieve them and report on their completion.
  • Visit client locations for customer satisfaction, product training, product feedback, product functionality and evaluate on-site customer training.
  • Determine training needs within customer facilities and execute a program of remote training to improve and monitor effectiveness.
  • Oversee responses to and follow up customer service enquiries using approved systems and procedures.
  • Use customer and prospect contact activities tools and systems and update information in Sugar CRM or other designated appropriate systems.
  • Implement effective customer satisfaction surveys and follow up and report.
  • Participate in periodic team calls and meetings at sites and methods designated by management.
  • Visit suppliers as appropriate.

Customer Service Manager specification:

  • Expereince of healthcare experience is beneficial.
  • Evidence leadership and management skills.
  • Excellent written and verbal communication skills.
  • Able to work to deadlines and meet targets.
  • To have experience working with a CRM system is beneficial.
  • Strong organisation skills with a good attention to detail.
  • Computer literate with knowledge of Excel, Word, and other MS Office Applications.

Company benefits:

  • Access to company pension scheme.
  • Annual Holiday allowance.
  • Access to onsite gym.

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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