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Service Desk Administrator

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Service Desk Administrator

  • Location:

    Kingston upon Thames

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    £25000 - £27000 per annum

  • Contact:

    Sarah Varley

  • Contact email:

    sarah@magpierecruitment.com

  • Job ref:

    JOB-1368_1650546967

  • Published:

    about 1 month ago

  • Expiry date:

    2022-05-21

Service Desk Administrator
Kingston
Monday - Friday
9am - 5:30pm
£25,000 - £27,000

An Audio-Visual Company based in Kingston are looking for a Service Desk Administrator to join their busy and growing team.

As the first point of contact on the Helpdesk, you will take calls from customers, with a courteous and helpful manner, then assess and escalate their issues to the appropriate person.

Service Desk Administrator Responsibilities:

  • Manage support tickets
  • Scheduling preventative maintenance visits
  • Client reporting
  • Managing contract renewals
  • Managing renewals of customers' subscriptions and licences
  • Taking part in a weekly internal call to follow up on the previous week
  • Liaising with sub-contractors and suppliers
  • Ensuring you are obtaining resolutions to reported client issues
  • Raising purchase orders
  • Supporting the procurement team where needed with order processing
  • Liaising with clients

Service Desk Administrator Specification:

  • Attention to detail and reliable
  • To have a few years administration experience
  • Enthusiastic and willing to learn new skills
  • Organised and good time management skills
  • Strong communication skills
  • Ability to manage and prioritise work

Benefits:

  • Quarterly annual bonus based on performance
  • 25 days holiday
  • Day off for your birthday

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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