Customer Care Executive Kingston Hybrid Working £30,000
A food company based in Kingston are on the looking for an organised and efficient Customer Care Executive to join their team.
The ideal candidate will have customer service experience and be someone who has a desire to learn, adapt and grow within a role.
- Manage the onboarding process for new suppliers
- Ensure updated product specifications are obtained for label reprints and check for any necessary updates
- Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity
- Create and ensure SSCC labels are agreed upon with suppliers
- Provide additional support to the customer service team during busy periods to ensure a high level of service
- Handling customer queries over telephone and email
- Handle customer complaints and compensation, ensuring resolutions meet company standards
- Ensuring supplier certifications are up to date
- Support cross-functional requests for product launch and quality
- To have experience within a customer service role.
- Knowledge of EUFIC Regulations/Allergen Labelling would be beneficial
- Excellent attention to detail and ability to manage multiple tasks and deadlines.
- Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
- Proficiency in project management
- Be part of a growing mission-led business dedicated to better serve people & planet
- Friendly, enthusiastic, like minded team – vibrant office working environment
- Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
- Hybrid working model (3-days per week in-office and 2 days from home)
- Real opportunities to grow in your career and develop your skills as we scale the company
- Free product samples and new product testing sessions
If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.