Customer Service Executive
Kingston
Hybrid Working
£28,000
A food company based in Kingston are on the looking for an organised and efficient Customer Service Executive to join their team.
The ideal candidate will have customer service experience and be someone who has a desire to learn, adapt and grow within a role.
Customer Care Executive Responsibilities:
- Handling customer queries over telephone, email, CS platform
- Logging and updating the complaints database
- Complaint investigation and close out
- Complaint trend analysis
- Coordinating insurance and supplier credit claims
- Supporting product recalls and withdrawals
- Completing supplier questionnaires and customer forms
- Ensuring supplier certifications are up to date
- Engagement of continuous improvement within quality team
- Support cross-functional requests
- To have experience within a customer service role.
- Excellent attention to detail and ability to manage multiple tasks and deadlines.
- Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
- Proficiency in project management
- Be part of a growing mission-led business dedicated to better serve people & planet
- Friendly, enthusiastic, like minded team - vibrant office working environment
- Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
- Hybrid working model (3-days per week in-office and 2 days from home)
- Real opportunities to grow in your career and develop your skills as we scale the company
- Free product samples and new product testing sessions
If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.