Operations Administrator

Operations Administrator - Organic Food Company
Location: Kingston upon Thames, Surrey
Contract Type: Permanent
Salary: £27,000
 
Our client is a growing, mission-led organic food company based in Kingston upon Thames. They are looking for a detail-oriented Operations Administrator to join their friendly and enthusiastic team. This is a great opportunity to build your career in a supportive, values-driven organisation.
 
Position Overview
 
As the Operations Administrator, you will be a key part of the team, ensuring the smooth processing of orders and providing excellent customer service. Your accuracy and efficiency in handling daily administrative tasks will directly support the company's operational success and its commitment to its customers.
 
Responsibilities

• Process customer orders and invoices accurately and on time.
• Handle incoming phone calls and resolve operational queries.
• Manage customer claims and credit requests with care.
• Complete all assigned tasks from the daily task sheet.
• Support the team to achieve joint goals efficiently.

• Excellent knowledge of the Microsoft Office suite.
• Strong attention to detail and data entry accuracy.
• Proven customer service and communication skills.
• A collaborative approach to working within a team.
• Good typing speed and general administrative abilities.

• Hybrid working model (3 days office, 2 from home).
• Flexible working hours to support your work-life balance.
• Clear opportunities for career development as the company grows.
• Generous 25% discount on all food products.
• Free product samples and involvement in new product testing.
• Join a mission-led company focused on sustainability and positive impact.