Travel Reservations Team Leader

Travel Reservations Team Leader
Croydon
Office Based Role
£30,000 -  Plus a personal target and group achievement commission  
 
A Travel Company based in Croydon are on the looking for an experience Travel Reservations Team Leader to join their growing team.
 
The client is looking for someone with an excellent telephone manner, with good sales and customer service experience.
 
Travel Reservations Team Leader Responsibilities:

• Handling incoming calls on all existing bookings
• Maintaining Horizon phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Managing Confirmation and Customer Services Mailboxes
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
• Reservations Maintenance: Updating the team on flight schedule changes from Flight team and monitoring progress for each
• Chase team on bookings requiring updates/cancellations/amendments and monitoring progress for each
• Bi- weekly update meeting and check with Accounts on balance payment reminders for the team
• Report Analysis - Eventuality of bookings V/S enquiry and challenges to converting - weekly debrief with Commercial Director
• Updating and maintaining the rota and leave requests - Report to MD
• Troubleshooting issues as they arise with systems and the team
• To offer expert knowledge and advice on destinations
• Up selling to maximise revenue on bookings

• To have experience working for a travel company
• Experience in using Amadeus
• Driven to achieve company targets
• Strong organisational and time management skills
• Excellent communication skills